Frequently Asked Questions
Do you offer Cash on Delivery?
Yes, we offer Cash on Delivery across Pakistan. You can pay for your order when it is delivered to your doorstep.
How long does delivery take?
Delivery usually takes 5–10 working days depending on your location and courier service.
Which courier services do you use?
We deliver across Pakistan using trusted courier services including PostEx and TCS.
How can I track my order?
Once your order has been dispatched, you will receive tracking information that can be used to check your shipment status.
Can I cancel my order?
Please confirm your order details carefully before placing your order. Cancellation may not be possible once an order has been processed or dispatched.
Do you offer refunds?
No, we do not offer refunds. Replacement is available only for parcels received damaged, subject to verification and authentic proof.
What if I receive a damaged product?
If your parcel arrives damaged, please provide authentic photo or video proof as soon as possible. After verification, an eligible replacement can be arranged.
Can I return an item if I change my mind?
No. Change-of-mind returns are not accepted. Please make sure you are satisfied with your product choice before placing your order.